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MITRE ATT&CK sub-technique

T1213.004 — Customer Relationship Management Software

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T1213.004 (Customer Relationship Management Software) is a MITRE ATT&CK sub-technique tracked in WhisperGraph, serving the Collection tactic.

Description

Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data. Once adversaries gain access to a victim organization, they may mine CRM software for customer data. This may include personally identifiable information (PII) such as full names, emails, phone numbers, and addresses, as well as additional details such as purchase histories and IT support interactions. By collecting this data, an adversary may be able to send personalized [Phishing](https://attack.mitre.org/techniques/T1566) emails, engage in SIM swapping, or otherwise target the organization’s customers in ways that enable financial gain or the compromise of additional organizations.(Citation: Bleeping Computer US Cellular Hack 2022)(Citation: Bleeping Computer Mint Mobile Hack 2021)(Citation: Bleeping Computer Bank Hack 2020) CRM software may be hosted on-premises or in the cloud. Information stored in these solutions may vary based on the specific instance or environment. Examples of CRM software include Microsoft Dynamics 365, Salesforce, Zoho, Zendesk, and HubSpot.

Tactics

Related techniques

Parent technique: T1213 · Data from Information Repositories

Threat actors observed using this technique

No threat actor is recorded using T1213.004 in WhisperGraph.

© The MITRE Corporation. This work is reproduced and distributed with the permission of The MITRE Corporation.

Related pages

Pivot from T1213.004 into its tactic, related techniques and the actors that use it.

Queries

Resolves the segment to this technique or tactic.


MATCH (t:ATTACK_PATTERN {name: $id})
RETURN t.id AS id, t.name AS name, t.kind AS kind, t.description AS description
Run yourself →

The tactic(s) this technique serves.


MATCH (t:ATTACK_PATTERN {name: $id})-[:USES_TACTIC]->(tac:ATTACK_PATTERN)
RETURN tac.id AS id, tac.name AS name
LIMIT 10
Run yourself →

This id's parent technique, if it is a sub-technique.


MATCH (p:ATTACK_PATTERN {name: $parentId})
RETURN p.id AS id, p.name AS name
LIMIT 1
Run yourself →

Sub-techniques of this technique, if any.


MATCH (c:ATTACK_PATTERN) WHERE c.id STARTS WITH $subPrefix
RETURN c.id AS id, c.name AS name
ORDER BY c.id
LIMIT 25
Run yourself →

Threat actors observed using this technique.


MATCH (a:ACTOR)-[:USES_TECHNIQUE]->(t:ATTACK_PATTERN {name: $id})
RETURN a.name AS name
LIMIT 100
Run yourself →

Or query Whisper from your own LLM workflow via the Whisper MCP server.