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Technology

Genesys

Last fetched

Genesys is a technology in WhisperGraph's PredictLeads-derived TECHNOLOGY corpus, categorized under contact center solutions, with a published adopter count of 2,500 hostnames.

Profile

Category
contact center solutions
Broader grouping
customer service
Published adopter count
2,500
Vendor
genesys.com

Genesys is a customer experience and contact center platform that manages interactions across voice, chat, email, and social media. It provides tools for workforce optimization, analytics, and automation to boost customer engagement and operational efficiency, supporting both on-premises and cloud deployments for businesses of all sizes.

Vendor site: http://www.genesys.com

Sample adopters

20 hostnames WhisperGraph observed running Genesys, a sample of the 2,500 published adopters.

Related pages

Pivot from Genesys into its category and the vendor behind it.

Queries

Resolves the slug's technology-name candidate(s) and projects the winner's fields.


MATCH (t:TECHNOLOGY)
WHERE t.name =~ $pattern
WITH t ORDER BY t.adopterCount DESC, t.name ASC
WITH collect(t)[0] AS winner, count(t) AS candidates
RETURN winner.name AS name,
       winner.description AS description,
       winner.category AS category,
       winner.parentCategories AS parentCategories,
       winner.adopterCount AS adopterCount,
       winner.url AS url,
       winner.vendorApex AS vendorApex,
       candidates
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