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Technology

OTRS

Last fetched

OTRS is a technology in WhisperGraph's PredictLeads-derived TECHNOLOGY corpus, categorized under issue trackers, with a published adopter count of 435 hostnames.

Profile

Broader grouping
devops
Published adopter count
435
Vendor
otrs.com

OTRS is a flexible and customizable service management solution designed to optimize business processes across various departments. It offers features such as ticketing, process automation, configuration management, and a service catalog, enabling efficient management of inquiries, tasks, and assets. OTRS integrates seamlessly with existing applications like SAP and Salesforce, making it suitable for IT service management, customer support, and help desk operations.

Vendor site: https://www.otrs.com

Sample adopters

20 hostnames WhisperGraph observed running OTRS, a sample of the 435 published adopters.

Related pages

Pivot from OTRS into its category and the vendor behind it.

Queries

Resolves the slug's technology-name candidate(s) and projects the winner's fields.


MATCH (t:TECHNOLOGY)
WHERE t.name =~ $pattern
WITH t ORDER BY t.adopterCount DESC, t.name ASC
WITH collect(t)[0] AS winner, count(t) AS candidates
RETURN winner.name AS name,
       winner.description AS description,
       winner.category AS category,
       winner.parentCategories AS parentCategories,
       winner.adopterCount AS adopterCount,
       winner.url AS url,
       winner.vendorApex AS vendorApex,
       candidates
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